Syntec - Innovation in Telecommunication
Syntec provides integrated, network & cloud-based telephony solutions, focusing on leading-edge software development & personal service.
Clients include LOVEFiLM, Teletext Holidays, Charles Tyrwhitt, Icelolly, Moneysupermarket.com, Delfont Mackintosh Theatres, Scotts & Co., On Holiday Group and more...
Our AgentCall platform works ‘in the cloud' with your existing 'phone system on a Software as a Service basis, to manage and distribute your calls, webchat, e-mail and SMS including:
Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; and Call Recording & PCI Compliance Solutions – integrating your contact centre, remote & home workers with live and historic reporting (web-based and by e-mail) and a web-based Management Interface.
Marketing Response and Behavioural Analysis options include:
After-call Customer Surveys; Geographic and Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track and report advertising response; and our groundbreaking MouseTracker functionality which ‘tracks from click to call’, linking your customers' online behaviour to their telephone enquiries for truer analysis of online advertising spend [FREE TRIAL available].
We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP), with our additional network-level services giving you end-to-end Syntec control.
Our most popular services are: