At Anboto we are focused on helping our clients reduce costs and increase sales by automating their online customer support. We achieve this by providing Web Customer Service and e-Commerce solutions based on semantic technologies and natural language processing (NLP).
Anboto was selected as Cool Vendor 2011 by Gartner, and the best startup in the world by Innovate!100, which is driven by Chris Shipley (considered Silicon Valley’s most influential woman). Anboto is also one of the 100 most innovative companies in Europe according to Red Herring.
Anboto provides solutions mainly for the Travel and online Retail sectors. Clients like Vueling, BBVA, and Banco Santander are currently using our solutions to provide web customer service to their clients. For example, Vueling was able to reduce their incoming emails and calls by 34% using our solutions, without reducing customer satisfaction. They were also able to recover 60% of their online lost sales by placing our solutions in strategic parts of their website, with a substantial increase in online sales.