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Tuesday February 5
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Time
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Session Details
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10.00
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Communigator
We put a man on the moon, cloned a sheep and now accountants are using email to effectively communicate a personalised message to a targeted audience. Case study: Taylor Cocks Chartered Accountants
Speaker:
- Lee Chadwick, Managing Director, Communigator
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11.00
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Lixto
End-to-end market intelligence solutions
Speaker:
- Mr. Jason Houle, VP Travel, Lixto Software GmbH
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| 12.00 |
Right Now Technologies
Leverage knowledge to enhance the customer experience and improve turning ‘Lookers’ into ‘Bookers’
Speaker:
- Richard Langham, Sales Manager Travel, Right Now Technologies
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| 13.00 |
Expert Panel Discussion
How technology can work better for you
Speakers:
- Robert Farrell, General Manager, Virgin Holidays
- Richard Mintern, Group Chief Information Officer, Monarch/Cosmos
- Humphrey Sheil, Chief Technology Officer, Comtec
- Mark Thompson, Sector IT and Marketing Director, TUI Travel PLC Activity
- Andy Tidy, e-commerce project Director, Thomas Cook
- Moderator, Andy Boyce Director, Travology
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| 15.00 |
Can the Web enhance the Travel Management Lifecycle?
In this session we’ll describe the Travel Management Lifecycle, and identify the stages where we can further help and enrich our customers experience. We will illustrate how current capabilities of the Web can deliver against this goal. This will be illustrated through examples from easyJet and how Multimap uses user-generated content to improve services for customers including Lastminute.com. Delivering an intuitive customer experience that's also pleasing to use is not simple, and so we'll also talk about the process used to get there.
Speaker:
- Paul Bishop - Managing Director at Splendid
- Ian Worley - Director of User Experience at Flow Interactive Ltd
- Matthew Quinlan - Head of B2B Marketing at Multimap
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| 16.00 |
Fizzback
Transform the Customer Experience by listening to Instant Channels including SMS or Mobile Email
Speaker:
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Wednesday February 6
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Time
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Session Details
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| 10.00 |
Communigator
PWe put a man on the moon, cloned a sheep and now accountants are using email to effectively communicate a personalised message to a targeted audience.
Case study: Taylor Cocks Chartered Accountants
Speaker:
- Lee Chadwick, Managing Director, Communigator
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| 11.00 |
Paf b2bgaming
How can you use e-gaming as entertainment in order to increase revenue, customer loyalty, brand awareness and web site traffic? The travel industry is known for their continuous search for ancillary revenues and new distribution channels for their services. E-gaming can make your business serious entertainment.
Speaker:
- Mr. Anders Wiklund, Head of Business to Business, Paf b2bgaming
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| 12.00 |
Avvio
Thinking inside the box - back to the future of hotel distribution
Speaker:
- David Collins, Commercial Director, Avvio
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| 13.00 |
Neolane
Learn how leading travel companies such as Accor Hotels, TUI and Bales Worldwide increase marketing performance through automation and multi-channel customer engagement.
Speaker:
- Martin Smith, Senior Sales Executive, Neolane
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| 14.00 |
Quadlabs
Growth Strategy - Empower Your Agents
Speaker:
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| 15.00 |
Retail Decisions
How to increase revenue and save cost by the automation of payment fraud prevention
Speaker:
- Kami Boyer, VP Sales and Marketing, Retail Decisions
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| 16.00 |
InterGlobe Technologies
IGT - The travel industry's best kept secret
Speaker:
- Steve Smith, Chief Marketing Officer, InterGlobe Technologies
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