TRX Announces New CORREX® Notification Feature
2/12/2013 12:00:00 AM
TRX, Inc. (www.trx.com), a global
leader in travel data and technology, announced today at the Travel
Technology Europe and Business Travel Show a new traveler notification
feature, CORREX Notification, for its mid-office automation solution.
CORREX can now notify the traveler directly via e-mail when booking
information is missing, allowing the traveler to correct their own
information and eliminating the need for an agent to contact the
traveler and make changes.
Agencies often spend a lot of time contacting travelers directly to
correct or input missing information, including loyalty program numbers,
credit card information and TSA information. The time spent contacting
customers results in additional personnel costs for agencies and service
charges for companies and end customers. CORREX Notification improves
traveler satisfaction because it allows the traveler to update their
information quickly and on their own time, instead of spending time
contacting and waiting for agency personnel. Travel agencies also
benefit from CORREX Notification through reduced personnel costs from
contacting travelers inefficiently by phone.
The solution can also be used to contact travel arrangers for pre-trip
authorization or to notify users of unused e-tickets available for the
reservation. For pre-trip approval use, CORREX Notification can be sent
directly to the travel manager or multiple contacts within a company. In
addition, the feature is branded for the business directly so the
traveler is familiar with the e-mail communication.
CORREX is the world’s leading reservation processing platform enabling
efficient, automated quality control, file finishing, and ticketing of
travel reservations. CORREX processes more than 100 million traveler
reservations from over 52 countries around the globe each year, and
leverages in excess of 70,000 rules and queries designed to improve
efficiency and reservation quality.
“Agencies can spend on average $20 to get in touch with travelers to
correct information,” said TRX President and CEO David Cathcart. “This
new CORREX feature is a great addition for agencies looking to enhance
their travelers’ experience, further streamline the reservation process,
and offer cost savings to customers.”
TRX will be showcasing all of its products at stand T42 throughout the show.